TLC Pediatrics of Frisco

Appointments

To schedule an appointment, call our office at  (214) 618-6272. 

Office hours are 8:00 a.m. to 6:00 p.m. Monday - Thursday and 8:00am-4:30pm Fridays; there are no regularly scheduled office hours on the weekends. All patients are seen by appointment only.

Routine well child exams are an important part of your child's medical care. A well child checkup focuses on your child's growth and development; to ensure proper preventative care for your child, he/she will NOT be seen for a well visit without a parent or legal guardian present. Scheduling these exams at least 2 months in advance will give you the best choice of time and day. Please call after 10:00 a.m. to make these appointments. We request that you log on to www.chadis.com prior to each well child visit and complete the age-appropriate developmental questionnaires. Please note that our physicians tend to book out about 8 weeks for well child exams, for infants it is highly recommended that you schedule these appointments when checking out at the current well exam. For example when you check out at your childs 4 month exam, schedule his/her 6 month exam.

Sick appointments: If your child is ill, please call for a sick appointment that morning as close to 7:30a.m. as possible. During sick visits, counseling will be limited to the current problem. Sick visits are made on the same day only, except for chronic problems and follow-up visits. We do NOT preschedule sick visits for future dates. Please, plan on arriving 5 to 10 minutes early for all appointments. If we are running late, we will let you know at the time you arrive. Please bring books or toys to help keep your child occupied while waiting. If you are unable to be present at the time of a sick or follow up visit, you must give "power of attorney" to the responsible party. This allows for your child to be seen in your absence. We have an authorization form available for your convenience. Please ensure that a form is completed and on file for each person you consent to bring your child in your absence; this includes but is not limited to grandparents, sitters and nannies.

Walk-ins, No shows and Late Arrivals: Our regular office hours are by appointment only. Patients who appear in the office requesting to be seen will be given the next open appointment that day, if the doctor's schedule permits. There is a $35 charge for walk-in appointments. Patients who arrive late for an appointment by 15 minutes or more may be required to reschedule. There is a $25.00 charge for patients canceling an appointment with less than 24 hours notice and those not showing for an appointment without canceling. In addition, we reserve the right to dismiss patients from our practice with a 30 day notice for chronic no shows or cancellations as these actions inhibit our ability to schedule and treat other patients

Telephone Calls: We ask that you make all non-emergency calls during regular office hours, when we have your child's medical record available. We will return your call as quickly as possible in the order received, and generally in the same half-day in which you call. There will be a $13 charge for phone calls made after-hours. When you reach the answering service after hours, there is an option to leave a non-urgent message. In general, these messages will be returned at the beginning of the next business day. Antibiotics are not prescribed by telephone. Our physicians prefer to examine your child and tailor treatment to the specific diagnosis. Medication refill requests should be made during regular office hours or left on the non-urgent message line.